TEN SPA Etiquette

„TEN SPA“ ETIQUETTE

Wellness & spa centre is a place of relaxation and unwinding. You enter “TEN SPA” area at your own risk. In order to make your spa experience as enjoyable and safe as possible we ask you to keep several simple rules.

HYGIENE

All textiles are clean and changed after each procedure.
Before entering the pool, taking sauna or massage please use the shower. In sauna use only provided sheets. Before leaving return all used towels and sheets at the reception.

DRINKING REGIME

Make sure you have enough drinks with you in order to prevent dehydration especially when you are in sauna. After alcohol consumption we do not recommend any wellness treatment.

CANCELLING YOUR APPOINTMENT

In case you wish to cancel or change your appointment inform the reception in advance on telephone number: +421 45 53 22 376.

LOSS AND DAMAGE

We ask you to keep your valuables in safe deposit boxes at the reception of HOTEL TENIS. We are not responsible for any loss or damage of your personal belongings.

AGE AND HEALTH

Children under 15 must be under supervision of an adult person. Saunas and massage therapy cannot be used by children under 10. Children under 10 years are allowed in the wellness centre until 7 PM.

Please let us know about any health restrictions, allergies or injuries that could have a negative influence on the quality of provided services.
“TEN SPA” reserves the right to restrict the entry or to refuse the spa treatment in case of contraindications. Most of the procedures are not suitable for pregnant women.

INJURIES

We are sorry, we cannot take responsibility for any injuries of guests in “TEN SPA”.

CLOTHING

You are provided with a locker. In the swimming pool area swim wear must be worn at all times. During massage, if necessary, we provide disposable underwear.

LATE ARRIVAL

Arrive at least 10 – 15 minutes before the beginning of your appointment. Your late arrival will shorten the time of your appointment without any discount.